Last updated: April 4, 2026
These Terms of Service (“Terms”) govern your access to and use of GetHug, including our website, accounts, dashboards, graph workflows, Python-based workflows, AI-assisted features, saved-content features, and related services (collectively, the “Service”).
By accessing or using the Service, you agree to these Terms. If you do not agree to these Terms, you must not use the Service.
Please also review our Privacy Policy and Cookie / Storage Notice, which describe how we handle personal data, cookies, and similar technologies.
The Service is provided by:
[COMPANY / LEGAL NAME]
[OFFICE ADDRESS]
[CONTACT EMAIL]
You may use the Service only if you can form a binding contract under applicable law and are not prohibited from using the Service under applicable law.
If you create an account, you are responsible for providing accurate information, maintaining the confidentiality of your login credentials, and for all activities that occur under your account. You must promptly notify us if you believe your account has been accessed or used without authorization.
We may require email verification, identity-related checks, account limits, or other safeguards as part of operating the Service.
GetHug is an online platform that may allow users to upload, generate, modify, convert, analyze, run, save, manage, and reuse code, scripts, graph projects, graph recipes, prompts, files, and generated outputs. Features may include AI-assisted workflows, graph workflows, code-related tools, dashboards, and related functionality.
We may add, remove, suspend, change, limit, or discontinue any part of the Service from time to time, including features, limits, storage rules, integrations, availability, supported workflows, or plan benefits. Where applicable law requires prior notice, refund, or a right to terminate in connection with a material change, we will comply with those requirements.
Some parts of the Service may use third-party artificial intelligence services, including the OpenAI API, to generate, modify, explain, convert, repair, summarize, translate, or otherwise assist with scripts, prompts, graphs, files, and related outputs. By using AI-assisted features, you instruct us to process the content you submit for those features and, where necessary, to transmit relevant prompts, scripts, files, instructions, and related workflow content to such third-party providers for the purpose of delivering the requested feature.
AI-assisted outputs may be incomplete, incorrect, misleading, unsafe, infringing, unsuitable for a particular purpose, or inconsistent with your expectations. You are solely responsible for reviewing, testing, validating, and approving any output before relying on it, sharing it, publishing it, running it, deploying it, or using it in research, education, business, or any other context.
Without limiting the foregoing, if you use any code-conversion, translation, or migration feature, including MATLAB-to-Python conversion, you are solely responsible for ensuring that you have the legal right to submit the source code, scripts, files, or other materials for processing through the Service and any third-party AI providers we use to deliver the requested feature.
We do not represent, warrant, or guarantee that any converted, translated, generated, repaired, or modified output will preserve functionality, reproduce original behavior, avoid infringement issues, or be suitable for any particular technical, legal, academic, research, commercial, or operational use.
You must not rely on AI-assisted outputs as a substitute for legal, medical, financial, safety-critical, compliance, engineering, or other professional advice. The Service is provided for general software, workflow, graph, and research-assistance purposes only, unless we expressly state otherwise in writing.
You are solely responsible for all content you upload, submit, generate, save, run, or otherwise use through the Service, including scripts, files, prompts, graph data, saved outputs, and any downstream results.
You represent and warrant that you have all rights, permissions, and lawful authority needed to upload, submit, process, transmit, convert, run, save, and use your content through the Service and through any third-party providers used to supply requested features. This includes any code, scripts, files, prompts, or other materials submitted for AI-assisted conversion, translation, modification, repair, explanation, or generation.
You are solely responsible for:
You must not use the Service, or permit others to use the Service, to:
We may determine, in our sole discretion, whether conduct is prohibited, abusive, dangerous, fraudulent, or harmful to the Service, our users, third parties, or the public.
We do not undertake a general obligation to monitor all content or activity, but we may monitor, review, filter, remove, restrict, suspend, or investigate content, accounts, workflows, requests, activity, technical metadata, logs, and related records where we believe it is reasonably necessary to operate, secure, support, or improve the Service, enforce these Terms, comply with law, protect rights or safety, prevent abuse, investigate incidents, or respond to legal or security concerns.
We may suspend, restrict, or terminate your access to all or part of the Service at any time, with or without notice, if we believe you have violated these Terms, created risk, failed to pay amounts due, used the Service in an abusive or dangerous way, or if suspension or termination is otherwise necessary to protect the Service or others.
We may also take immediate technical or administrative action, including blocking files, disabling workflows, limiting access, preserving records, or reporting activity to relevant authorities, where we reasonably believe such action is necessary to investigate suspected misuse, comply with law, protect users or third parties, respond to security incidents, or prevent harm.
Such action may be taken without prior notice where we reasonably believe prior notice would create additional risk, frustrate an investigation, or increase the likelihood of harm.
We are not liable for any loss resulting from a suspension, restriction, investigation, removal, or termination carried out in good faith under these Terms.
Some parts of the Service use temporary processing and storage to run requested workflows. Temporary sessions, files, intermediate outputs, or execution-related data may be deleted automatically under our operational cleanup rules.
If the Service provides features that allow you to save scripts, projects, recipes, files, or outputs, those features do not create a guarantee of permanent storage, continuous availability, recovery, or preservation. You are responsible for keeping your own copies of any content you wish to retain.
Although we use measures designed to protect stored content and workflow data, no method of transmission, processing, or storage is completely secure or error-free. The Service may involve temporary processing, containerized execution environments, session-based storage, persistent storage, third-party infrastructure, and internet-based systems, any of which may be affected by unauthorized access, data corruption, loss, delay, misdelivery, deletion, system failure, software defects, or security incidents. Except to the extent liability cannot be excluded under applicable law, we do not guarantee that stored content, temporary workflow data, or saved files will remain available, unaltered, confidential, or recoverable at all times.
We may set or change storage limits, usage limits, retention rules, plan limits, feature caps, or file restrictions at any time.
You must not treat the Service as a secure archive, guaranteed backup system, or regulated storage environment. If content is important, sensitive, valuable, or difficult to reproduce, you must keep your own separate copies and use independent security and backup measures.
You are solely responsible for deciding whether the Service is appropriate for the type of content you choose to upload, process, save, or store through it.
As between you and us, and subject to applicable law, you retain ownership of content you upload or submit to the Service. However, you grant us a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, display, adapt, analyze, and use that content as reasonably necessary to operate, secure, maintain, troubleshoot, improve, moderate, and provide the Service and its features to you.
You are solely responsible for ensuring that you have the rights necessary to upload, submit, use, save, share, or process your content through the Service.
The Service itself, including its software, design, branding, layout, text, and non-user materials, is owned by us or our licensors and is protected by applicable intellectual property laws. Except as expressly permitted by us or by law, you may not copy, distribute, modify, reverse engineer, or create derivative works from the Service.
References in the Service to third-party products, languages, platforms, or technologies, including MATLAB, are for descriptive and compatibility purposes only and do not imply sponsorship, endorsement, affiliation, or association with any third-party rights holder.
The Service may rely on or interact with third-party providers, including hosting, email, payments, AI services, and other technical providers. To the extent permitted by applicable law, we are not responsible for third-party services, their availability, their security, their content, their outputs, or their independent terms, policies, or practices.
Your use of third-party services may be subject to separate terms and policies from those providers.
Some parts of the Service may be offered for free, while other parts may require payment, a subscription, usage-based charges, or plan-based limits. If we offer paid features, pricing, billing intervals, renewal terms, cancellation terms, refund rules, and plan features will be presented at the time of purchase or subscription.
Unless otherwise stated, fees are non-refundable except where required by applicable law.
We may change pricing, plan features, usage caps, or billing structures at any time, subject to applicable law.
If we offer automatically renewing subscriptions, we will present the renewal terms, billing frequency, price, and cancellation method at or before purchase, and any automatic renewal will remain subject to applicable law and any mandatory consumer rights.
Unless otherwise required by applicable law, monthly subscriptions renew automatically at the end of each billing period until cancelled. If you cancel, the cancellation will take effect at the end of the then-current billing period, and you will retain access to the paid features until that billing period ends. Payments already made for the current billing period are non-refundable except where required by applicable law.
The Service may be useful in research, education, scripting, graphing, coding, and workflow support, but it is not certified or guaranteed for regulated, safety-critical, mission-critical, clinical, legal, financial, export-controlled, or other high-risk environments.
You must not use the Service where failure, error, delay, or inaccuracy could reasonably be expected to cause injury, death, regulatory violation, material property damage, environmental harm, or major loss.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, QUIET ENJOYMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.
WE DO NOT WARRANT THAT ANY OUTPUT, INCLUDING AI-GENERATED OR USER-GENERATED OUTPUT, WILL BE CORRECT, COMPLETE, SAFE, LAWFUL, ORIGINAL, NON-INFRINGING, OR SUITABLE FOR YOUR NEEDS.
WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL PREVENT UNAUTHORIZED ACCESS, DATA LOSS, DATA LEAKAGE, CORRUPTION, DELETION, MISDELIVERY, OR SECURITY BREACHES, OR THAT ANY TEMPORARY OR PERSISTENT STORAGE USED IN CONNECTION WITH THE SERVICE WILL BE FAIL-SAFE, ERROR-FREE, OR SUITABLE FOR THE STORAGE OF HIGH-VALUE, SENSITIVE, OR IRREPLACEABLE DATA.
YOU ACKNOWLEDGE THAT INTERNET-BASED SERVICES, CONTAINERIZED EXECUTION ENVIRONMENTS, TEMPORARY SESSION STORAGE, AND THIRD-PARTY INFRASTRUCTURE ALL INVOLVE INHERENT SECURITY, AVAILABILITY, AND RELIABILITY RISKS.
NOTHING IN THESE TERMS EXCLUDES OR LIMITS ANY RIGHTS THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE AND OUR AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US, IF ANY, FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED EUROS (€100).
Some jurisdictions do not allow certain disclaimers or limitations of liability, so some of the above limitations may not apply to you to the extent prohibited by law.
IN PARTICULAR, NOTHING IN THESE TERMS EXCLUDES OR LIMITS LIABILITY TO THE EXTENT SUCH LIABILITY CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING WHERE RELEVANT LIABILITY FOR FRAUD, FRAUDULENT MISREPRESENTATION, WILFUL MISCONDUCT, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE WILL NOT BE LIABLE FOR ANY LOSS, DISCLOSURE, CORRUPTION, UNAUTHORIZED ACCESS TO, OR UNAVAILABILITY OF CONTENT, FILES, SAVED OUTPUTS, TEMPORARY SESSION DATA, OR OTHER INFORMATION ARISING FROM THIRD-PARTY ATTACKS, USER MISCONFIGURATION, INSECURE USER CREDENTIALS, TRANSMISSION FAILURES, INTERNET OR HOSTING FAILURES, SOFTWARE DEFECTS, BACKUP FAILURES, AUTOMATED CLEANUP RULES, THIRD-PARTY PROVIDER FAILURES, OR OTHER CAUSES BEYOND OUR REASONABLE CONTROL.
YOU ACKNOWLEDGE THAT THE SERVICE IS NOT INTENDED TO BE USED AS YOUR SOLE OR AUTHORITATIVE REPOSITORY FOR IMPORTANT, SENSITIVE, REGULATED, OR IRREPLACEABLE INFORMATION, AND THAT YOU ARE RESPONSIBLE FOR MAINTAINING INDEPENDENT COPIES AND BACKUPS OF ANY CONTENT YOU WISH TO RETAIN.
To the extent permitted by applicable law, you agree to reimburse us and our affiliates for reasonably foreseeable losses, costs, and expenses arising directly from your unlawful misuse of the Service, your material violation of these Terms, or your infringement of third-party rights, except to the extent the relevant claim arises from our own gross negligence, wilful misconduct, fraud, or other liability that cannot be excluded under applicable law.
We may update these Terms from time to time. If we make material changes, we may provide notice by posting the updated Terms on the Service, updating the “Last updated” date, or by other reasonable means. Unless otherwise required by applicable law, the updated Terms will become effective when posted or on the later effective date stated in the updated Terms.
By continuing to access or use the Service after updated Terms become effective, you agree to the revised Terms. If you do not agree to the revised Terms, you must stop using the Service.
These Terms and any non-contractual obligations arising out of or in connection with them are governed by the laws of Italy, without prejudice to any mandatory rights or protections that consumers may have under the law of their country of residence.
If you are a consumer, you may bring proceedings in the courts that are competent under applicable law. If you are not a consumer, subject to applicable law, the courts of [CITY], Italy shall have exclusive jurisdiction over disputes arising out of or relating to these Terms or the Service.
Information about consumer dispute resolution in the European Union may be available through the European Commission’s consumer redress resources and through national alternative dispute resolution bodies, where applicable.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect to the maximum extent permitted by law.
Our failure to enforce any provision of these Terms will not constitute a waiver of that provision or of any other provision.
You may not assign, transfer, delegate, or sublicense any rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.
Any provisions of these Terms that by their nature should survive termination or expiration will survive, including provisions relating to intellectual property, disclaimers, limitations of liability, payment obligations, and dispute resolution.
We will not be liable for any delay, failure, or interruption resulting from causes beyond our reasonable control, including natural disasters, labor disputes, internet or hosting failures, power outages, cyber incidents, war, terrorism, civil unrest, governmental actions, or failures of third-party providers.
Section headings are for convenience only and do not affect the interpretation of these Terms.
You may not use the Service in violation of applicable export control, trade, or sanctions laws. You represent and warrant that you are not located in, organized under the laws of, or ordinarily resident in a country or territory subject to comprehensive sanctions that would prohibit your use of the Service, and that you are not a person or entity with whom we are legally prohibited from dealing.
If you believe that content available through the Service infringes your intellectual property rights, please contact us at [CONTACT EMAIL] with sufficient detail for us to review the claim, including your contact information, identification of the allegedly infringing material, identification of the rights claimed to be infringed, and a statement that you have a good-faith belief that the use is unauthorized.
We may remove or restrict access to content that we believe may infringe intellectual property rights, and we may suspend or terminate repeat infringers where appropriate.
We may request additional information before acting on a complaint, and we may provide relevant details of a complaint to the affected user where appropriate and lawful.
These Terms, together with our Privacy Policy, Cookie / Storage Notice, and any additional terms presented to you for specific features, plans, purchases, or promotions, constitute the entire agreement between you and us regarding the Service and supersede prior or contemporaneous understandings relating to it.
Except as expressly stated otherwise in these Terms, these Terms do not create rights in favour of any third party.
Questions? Contact us at:
[COMPANY / LEGAL NAME]
[OFFICE ADDRESS]
[CONTACT EMAIL]