Terms of Service

Last updated: July 27, 2026

These Terms of Service (“Terms”) govern access to and use of GetHug, including its website, accounts, dashboards, Python-script workflows, graph workflows, dataset editor, saved-content features, public creator profiles, public script and graph-recipe links, support features, and related services (collectively, the “Service”).

By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

Please also review the Privacy Policy and Cookie / Storage Notice.

Optional analytics is not a condition of using the Service. Refusing or withdrawing analytics consent does not restrict essential account or workflow functionality. Cookie and analytics choices may be reviewed at any time through the preference control provided by GetHug.

1. Service provider and contact

The Service is provided by:

Service provider: Federico Cosenza
Italy
General contact: info@get-hug.com
Support contact: support@get-hug.com
Privacy contact: privacy@get-hug.com

2. Eligibility and accounts

You may use the Service only if you can form a binding agreement under applicable law and are not legally prohibited from using it. If you have not reached the age of legal majority in your jurisdiction, you may use the Service only with the involvement and authorization of a parent or legal guardian.

You must provide accurate account information, protect your login credentials, and promptly notify us if you suspect unauthorized access. You are responsible for activity performed through your account unless applicable law provides otherwise.

You may not create an account using another person's identity, impersonate another person or organization, or falsely claim an affiliation, qualification, publication, award, institution, employer, or professional position.

3. Current Service

GetHug currently allows users to upload, create, edit, run, save, manage, and share Python scripts; upload and process input files; create and edit scientific graph datasets; create, render, save, and export graph projects; save and share graph recipes; publish optional creator profiles; view public creator pages; make selected scripts and recipes public through shareable links; and communicate with GetHug through support threads.

The current Service does not include paid credits, paid subscriptions, AI-powered script generation, MATLAB-to-Python conversion, advertising, behavioral advertising, or marketing profiling.

After a user grants optional analytics consent, GetHug uses Google Tag Manager and Google Analytics 4 to measure page loads as described in the Privacy Policy and Cookie / Storage Notice. The current configuration does not use Google Signals, User-ID, collection of user-provided data, advertising personalization, or linked advertising products. Advertising-storage, advertising-user-data, and advertising-personalization consent remain denied. GetHug may change or remove analytics tools, but will update its notices and request renewed consent where required before materially changed optional tracking begins.

We may add, remove, change, limit, suspend, or discontinue features, formats, limits, storage rules, workflows, integrations, or availability. Where applicable law requires notice or another remedy for a material change, we will comply with that requirement.

4. Creator profiles

Creator profiles are optional. You control whether your profile is public using the available profile settings. A public profile may display information you choose to provide, including a profile slug, display name, headline, profession or title, institution or company, location, websites and professional links, biography, skills, experience, education, publications, projects, and awards.

Your GetHug account email is not displayed by default. It may become public if you voluntarily place it in a biography, link, script, recipe, or other publicly visible field.

Public profile information may be viewed by anyone, shared, indexed by search engines, cached, copied, archived, or republished outside GetHug. You must not publish private, confidential, misleading, infringing, unlawful, or unauthorized information about yourself or another person.

GetHug does not independently verify a creator's identity, employment, education, credentials, publications, skills, awards, affiliations, statements, or linked websites. A public profile, ranking, activity counter, or appearance on a creator page does not constitute endorsement, certification, or verification by GetHug.

5. Public scripts, public graph recipes, and shareable links

Content remains non-public unless you use the available controls to publish it or create a public link. When content is public, any person with access to the URL may be able to view it, share it, run it through available workflows, save a copy, reuse it, or access associated creator and activity information. Public links may be indexed by search engines or discovered through GetHug's public pages and search tools.

Before making content public, you must remove passwords, tokens, API keys, personal data, confidential information, trade secrets, restricted data, and anything you do not have the right to disclose. You are responsible for reviewing the exact content and metadata that will become public.

Changing content to private or deleting it is intended to stop future access through GetHug after the change is processed. It does not require other users to delete copies they lawfully saved while the item was public, and it may not immediately remove browser caches, search-engine caches, web archives, screenshots, forks, downloads, or third-party copies.

6. Ownership and licenses

As between you and GetHug, you retain ownership of content you submit, subject to third-party rights and applicable law.

For content that is not public, you grant GetHug a non-exclusive, worldwide, royalty-free license to host, store, reproduce, process, transmit, technically adapt, and use the content only as reasonably necessary to provide, secure, maintain, troubleshoot, moderate, and improve the Service and comply with law. This license includes use by service providers acting on our behalf for those purposes.

When you make content public, you additionally grant GetHug a non-exclusive, worldwide, royalty-free license to host, reproduce, display, distribute, make available, index within the Service, format, preview, and technically adapt that public content for the purpose of operating and promoting the public sharing feature. You also authorize GetHug users and public visitors to access and use the public content through the functions expressly made available by the Service, including viewing, running, saving a copy, or applying a graph recipe.

This public-sharing permission does not transfer ownership to GetHug or automatically grant third parties rights beyond those provided by the Service, these Terms, applicable law, or a separate license you attach to the content. You remain responsible for choosing and communicating any open-source, data, content, or other license that you want to apply.

Public-content permissions already exercised by other users, including copies saved while content was public, may continue after you later make the original private or delete it, subject to applicable law and any separate license terms.

7. Responsibility for scripts, files, datasets, recipes, and outputs

You are solely responsible for content you upload, create, edit, run, save, publish, link, or otherwise use through the Service, including scripts, files, datasets, graph projects, graph recipes, creator-profile information, support messages, and generated outputs.

You represent and warrant that you have the ownership, license, permission, and lawful authority needed to submit, process, run, save, publish, share, and permit the uses described in these Terms.

You are responsible for:

8. Public activity statistics and rankings

GetHug may record and display statistics associated with public content and creators, including saves, completed runs, reuse counts, publication counts, or ranking information. These values may be delayed, estimated, deduplicated, corrected, reset, or removed to address errors, abuse, privacy, or technical limitations.

You must not manipulate counters, rankings, saves, runs, or engagement through bots, coordinated fake activity, duplicate accounts, automated requests, or other deceptive methods.

9. Support Center

The Support Center and support@get-hug.com may be used for bug reports, feature requests, improvement ideas, library-installation requests, and general Service questions. Support threads are associated with your account and may generate email notifications when GetHug replies.

To keep a reply visible in the account-based support thread, use the link provided in the notification. A direct email reply is delivered to GetHug Support but may not be automatically added to the support thread shown in your account.

Support is provided on a reasonable-efforts basis. We do not guarantee a particular response time, resolution, feature implementation, library installation, or outcome. A suggestion or request does not create an obligation to modify the Service.

Do not submit passwords, private keys, tokens, unnecessary sensitive personal data, or confidential third-party information in support messages.

10. Prohibited conduct

You must not use the Service to:

11. Moderation, reports, and content restrictions

GetHug does not undertake a general obligation to monitor all user content. We may review, investigate, filter, restrict, unpublish, remove, preserve, or disable access to content, links, profiles, accounts, workflows, or technical records where reasonably necessary to operate or secure the Service, enforce these Terms, respond to a report, comply with law, protect rights or safety, or address abuse.

Account holders may report content or conduct through the Support Center. A person who cannot access an account may send a report to support@get-hug.com. A useful report should identify the exact URL or content, explain the legal or policy concern, identify the reporting person, provide supporting information, and include a good-faith statement that the report is accurate.

Where required by applicable law, we may provide an affected user with reasons for a content or account restriction and a method to challenge the decision. We may withhold information where disclosure would violate law, compromise security, expose confidential information, interfere with an investigation, or create a risk of harm.

We may preserve relevant records, limit distribution, block downloads or runs, notify affected parties, or report conduct to authorities where reasonably necessary and lawful.

12. Suspension, termination, account review, and account deletion

We may suspend, restrict, or terminate access to all or part of the Service where we reasonably believe you violated these Terms, created security or legal risk, abused the Service, infringed rights, manipulated public features, or where action is necessary to protect users, the public, or the Service.

While an account is suspended, the user cannot sign in or use authenticated account and workflow features. Public creator profiles, public scripts, and public graph recipes owned by the suspended account are made unavailable through GetHug. Suspension does not by itself delete the account or its underlying content. If the account is reactivated, previously public content is intended to become available again unless it was separately made private, removed, or restricted for another reason.

Where reasonably possible and legally appropriate, we may provide notice. Immediate action may be taken without prior notice where delay could increase harm, compromise security, frustrate an investigation, or violate a legal obligation.

After a correct-password sign-in attempt, GetHug may display a user-facing reason recorded for the suspension. The user may submit an electronic request for additional information or human review through the button shown with that notice. The request causes GetHug to record the request and send an internal, transactional notification identifying the affected account and the recorded suspension reason. GetHug will send additional information or the review outcome to the email address associated with the affected account. We aim to respond within one to three business days, but this is a service target rather than a guaranteed deadline. We may uphold, modify, or reverse the restriction after review.

A suspension explanation or review response may omit information where disclosure would violate law, compromise security, identify a confidential reporter or source, expose another person's personal data, interfere with an investigation, or create a risk of harm.

Upon account deletion or termination, access to private saved content may end and content may be deleted under our retention and backup processes. Public content may be unpublished or removed, but previously saved copies, third-party caches, archives, screenshots, and lawful reuse may remain.

13. Temporary storage, saved content, and availability

Some workflows use temporary storage and isolated or containerized processing environments. Temporary sessions, files, intermediate outputs, logs, or execution data may be deleted automatically under operational cleanup rules.

Saved-content features do not guarantee permanent storage, uninterrupted availability, recovery, or preservation. The Service may experience data loss, corruption, deletion, delay, security incidents, software defects, infrastructure failure, third-party failure, or automated cleanup.

You must not use GetHug as your sole archive, backup, regulated repository, or authoritative record. Keep independent copies of important scripts, files, datasets, graphs, recipes, profile information, and outputs.

14. Service limits and fair use

We may apply limits relating to storage, uploads, saved items, file size, execution time, concurrent jobs, requests, downloads, public publishing, support use, or other resources. Limits may vary and may change to preserve security, reliability, availability, and fair access.

You must not evade or circumvent limits by creating duplicate accounts, automating abusive requests, splitting activity to disguise usage, or interfering with enforcement controls.

15. GetHug intellectual property

The Service, including its software, design, branding, interface, documentation, text, and non-user materials, is owned by GetHug or its licensors and protected by intellectual-property law. Except as expressly permitted by GetHug or applicable law, you may not copy, distribute, sell, license, reverse engineer, or create derivative works from the Service itself.

Your right to use the Service is limited, revocable, non-exclusive, non-transferable, and subject to these Terms.

16. Third-party services and user links

The Service may rely on hosting, email, security, domain, storage, software-library, analytics, or other technical providers. Optional Google Tag Manager and Google Analytics services are used only after analytics consent, as described in the Privacy Policy and Cookie / Storage Notice. GetHug is not responsible for independent third-party services, their availability, security, content, terms, or privacy practices, except to the extent applicable law provides otherwise.

Creator profiles and public content may link to third-party websites such as personal sites, LinkedIn, GitHub, Google Scholar, or ORCID. User-provided links are not controlled or endorsed by GetHug. You access them at your own risk and should review the third party's terms and privacy practices.

17. Free Service and future paid offerings

The current Service does not offer paid credits or subscriptions. No payment is required for the current features described in these Terms.

If GetHug introduces a paid feature in the future, the price, taxes, billing terms, cancellation terms, refund rules, consumer rights, and any additional terms will be presented before purchase. A future paid offering will not retroactively create a charge for prior use without your express agreement.

18. Research, educational, and informational use

GetHug may be useful for research, education, scripting, data handling, and scientific graphing, but it is not certified or guaranteed for regulated, safety-critical, mission-critical, clinical, legal, financial, export-controlled, or other high-risk environments.

The Service and its outputs are not professional advice. You are responsible for independent review, validation, and professional judgment.

19. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, SECURITY, AVAILABILITY, OR ERROR-FREE OPERATION.

GETHUG DOES NOT WARRANT THAT SCRIPTS, DATASETS, GRAPH PROJECTS, RECIPES, PUBLIC CONTENT, OUTPUTS, ACTIVITY COUNTERS, OR CREATOR INFORMATION WILL BE CORRECT, COMPLETE, SAFE, LAWFUL, ORIGINAL, NON-INFRINGING, AVAILABLE, OR SUITABLE FOR YOUR NEEDS.

NOTHING IN THESE TERMS EXCLUDES RIGHTS OR WARRANTIES THAT CANNOT LAWFULLY BE EXCLUDED.

20. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GETHUG AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, BUSINESS OPPORTUNITY, RESEARCH TIME, OR OTHER INTANGIBLE LOSSES ARISING OUT OF OR RELATING TO THE SERVICE.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID GETHUG, IF ANY, IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM; OR (B) ONE HUNDRED EUROS (€100).

Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited, including, where applicable, liability for fraud, fraudulent misrepresentation, wilful misconduct, gross negligence, or death or personal injury caused by negligence.

Some jurisdictions do not allow certain exclusions or limitations, so some provisions may not apply to you to the extent prohibited by law.

21. Responsibility for certain losses

To the extent permitted by applicable law, you agree to reimburse GetHug and its affiliates for reasonably foreseeable losses, costs, and expenses arising directly from your unlawful misuse of the Service, material violation of these Terms, infringement of third-party rights, unauthorized publication of personal or confidential information, or manipulation of public features, except to the extent the claim results from GetHug's own liability that cannot lawfully be excluded.

22. Changes to these Terms

We may update these Terms to reflect changes in the Service, public-sharing functions, privacy or analytics configuration, legal obligations, security requirements, or business operations. We will update the “Last updated” date and provide additional notice or request renewed consent where required.

Unless applicable law requires a different approach, updated Terms become effective when posted or on the later date stated in the notice. If you do not agree to updated Terms, you must stop using the Service.

23. Governing law and disputes

These Terms and related non-contractual obligations are governed by the laws of Italy, without prejudice to mandatory protections available to consumers under the law of their country of residence.

A consumer may bring proceedings in any court that is competent under mandatory applicable law. For a user acting for business or professional purposes, disputes will be subject to the courts competent under applicable Italian law, except where a different forum is required by mandatory law or validly agreed in writing.

Where applicable, consumers may have access to an independent alternative-dispute-resolution body or another consumer-redress procedure under national or European law. Nothing in this section limits a mandatory right to contact a regulator, supervisory authority, or competent court.

24. Export controls and sanctions

You may not use the Service in violation of applicable export-control, trade, or sanctions laws. You represent that you are not a person or entity with whom GetHug is legally prohibited from dealing.

25. Intellectual-property and illegal-content complaints

A person who believes that public content infringes intellectual-property rights or is otherwise illegal may contact support@get-hug.com. The report should identify the content and exact URL, the rights or law at issue, the reporting person's contact information, supporting evidence, and a good-faith statement that the report is accurate.

We may request additional information, restrict access while reviewing a report, provide appropriate details to the affected user, and remove or disable content where reasonably necessary or legally required. We may suspend or terminate repeat infringers where appropriate.

26. General provisions

If a provision of these Terms is invalid or unenforceable, the remaining provisions remain effective to the maximum extent permitted by law. Failure to enforce a provision is not a waiver.

You may not assign or transfer your rights or obligations under these Terms without our written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, financing, sale of assets, or operation of law, subject to applicable requirements.

Provisions that by their nature should survive termination will survive, including provisions concerning public-content permissions already exercised, intellectual property, disclaimers, liability, disputes, and legal compliance.

We are not responsible for delay or failure caused by events beyond reasonable control, including internet or hosting failures, power outages, labor disputes, natural disasters, cyber incidents, war, civil unrest, governmental action, or third-party provider failure, except where applicable law provides otherwise.

These Terms, together with the Privacy Policy, Cookie / Storage Notice, and any additional terms expressly presented for a particular feature, constitute the agreement concerning the Service.

27. Contact

Questions about these Terms may be sent to:

Service provider: Federico Cosenza
Italy
General contact: info@get-hug.com
Support contact: support@get-hug.com
Privacy contact: privacy@get-hug.com

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